Customers Were Not Objects to Suck Blood From': Social Relations in UK Retail Banks Under Changing Performance Management Systems
In: Industrial Relations Journal, Band 50, Heft 5-6, S. 532-547
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In: Industrial Relations Journal, Band 50, Heft 5-6, S. 532-547
SSRN
In: Organization: the interdisciplinary journal of organization, theory and society, Band 28, Heft 6, S. 976-992
ISSN: 1461-7323
This article contributes to the literature on compassion in organisations by exploring, through the sociology of relational work, how compassion emerges against the backdrop of what is described as structural toxicity; that is, structures, policies and practices that create the material stage upon which compassion may, or may not, materialise. Underfunding, social deprivation and draconian performance measures are all examples of structural toxicities that may trigger relational toxicity, that is conflict, suffering and disconnection at work but also where compassion may emerge in various forms. It is against this backdrop that we seek to address the conceptual and empirical gap in current understandings of compassion in organisations. Theorising from the empirical field, a case is presented in which compassion emerges as a product of the ongoing relational work of teachers in response to structural toxicities that trigger repeated instances of emotional pain and suffering but also joy and engagement with their work and each other.
In the last decade, research on the nature, impact and prospect of meaningful work has flourished. Despite an upsurge in scholarly and practitioner interest, the research field is characterized by a lack of consensus over how meaningful work should be defined and whether its ingredients are exclusively subjective perceptions or solely triggered by objective job characteristics. The disconnection between objective and subjective dimensions of meaningful work results in a hampered understanding of how it emerges in relation to the interplay of workplace, managerial, societal and individual relations. The article addresses this gap and introduces a novel sociological meaningful work framework that features the objective and subjective dimensions of autonomy, dignity and recognition as its key pillars. In this way, a framework is offered that analyses how meaningful work is experienced at the agent level, but shaped by wider dynamics at the structural level. ; Output Status: Forthcoming/Available Online
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Theoretical and empirical contributions to meaningful work (MW) have flourished in the last two decades; investigating how the interplay of organizational factors with employee attitudes and experiences enables or denies MW. This paper reviews MW literature in the fields of management and organizational behaviour, political philosophy, the humanities and sociology with the aim of identifying and comparing conceptualizations of MW and how they relate to low-skilled work. The review illustrates that a wide range of MW concepts either interpret low-skilled work as bereft of essential sources for MW, or focus exclusively on workers' innate drive to make meaningful experiences and thereby neglect the politics of working life. Making the point that low-skilled work can also be meaningful, the paper develops a framework for low-skilled work that has at its heart the interplay between the unique characteristics and dynamics of the labour process and workers' agential responses. The framework rests on a combination of labour process analysis and industrial relations approaches, along with sociological concepts of agency. It develops three interdependent conceptual dimensions of core autonomy, respectful recognition and derived dignity that aim to capture MW in low-skilled work settings. The framework contributes to vibrant debates in the MW literature by showcasing how meaningfulness emerges through bottom-up collective and individual practices, relations and strategies that are reflective of the formal structures, demands and relations of low-skilled work. ; Output Status: Forthcoming/Available Online
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In: International journal of human resource management, Band 32, Heft 17, S. 3627-3658
ISSN: 1466-4399
In: Economic and industrial democracy, S. 0143831X1878978
ISSN: 1461-7099
Can waged work under capitalism be meaningful? How does this meaningfulness express itself in the politics of working life? More fundamentally, how should work be socially and economically valued, rewarded, organised and regulated to become more meaningful? Knut Laaser and Jan Ch. Karlsson address these questions and provide a novel theory of meaningful work that is deeply ingrained in Critical Social Science approaches. The authors conceptualise meaningful work as a continuum between meaningful-meaningless work that rests on objective and subjective dimensions of autonomy, dignity and recognition, all pushed and pulled by the multi-layered control and power dynamics of waged work. They challenge the tendency to promote unpolitical concepts in the scholarship of meaningful work. The explanatory power of the meaningful work framework is illustrated by the analysis of empirical case studies on Norwegian industry operators, British bank employees, Indian security guards, German university academics and Swedish cabin crew members.
In: Journal of common market studies: JCMS, Band 54, Heft 3, S. 583-598
ISSN: 0021-9886
World Affairs Online
In: Journal of common market studies: JCMS, Band 54, Heft 3, S. 583-598
ISSN: 1468-5965
"Following a decade of radical economic and workplace restructuring, it is important to understand how state employment policies support or deny human flourishing. This article utilizes a realist document analysis approach and reviews European employment policy through a moral economy lens. It fuses different moral economy approaches, drawing together the work of Karl Polanyi and Andrew Sayer a multi-layered conceptual lens is offered that explores the tensions between a commodification of labour and human needs. A dominant market ideology is revealed, highlighting how quality work has been subsumed by the flexicurity agenda in the EU." (Author's abstract, IAB-Doku) ((en))
In: JCMS: Journal of Common Market Studies, Band 54, Heft 3, S. 583-598
SSRN
In: Journal of common market studies: JCMS, Band 54, Heft 3, S. 583-598
ISSN: 1468-5965
AbstractFollowing a decade of radical economic and workplace restructuring, it is important to understand how state employment policies support or deny human flourishing. This article utilizes a realist document analysis approach and reviews European employment policy through a moral economy lens. It fuses different moral economy approaches, drawing together the work of Karl Polanyi and Andrew Sayer a multi‐layered conceptual lens is offered that explores the tensions between a commodification of labour and human needs. A dominant market ideology is revealed, highlighting how quality work has been subsumed by the flexicurity agenda in the EU.
In: European Management Review, Band 16, Heft 3, S. 567-578
SSRN